Exchanges & Return Terms

We Want You to Love Your Purchase!

If for any reason you're not completely satisfied with your order, we offer a hassle-free exchange and return process.

  • Returns: You have 30 days from the date of purchase to return most items in unused and original condition.

  • Exchanges: If you would like to exchange an item, please contact us within 30 days to arrange an exchange.

  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

  • Non-returnable Items: Certain products, such as custom-made or clearance items, are non-returnable. Please check the product page for any specific exclusions.

For returns or exchanges, please contact us at support@tatneedles.com, and we’ll guide you through the process.